If several overdue payment reminder emails have been sent and there has been no payment made or reason communicated, it may be because the customer is sick or having financial difficulties. If even no partial payment is made after several reminders, a final reminder can be sent that clearly asks why the customer is not paying their bill. They can also be informed that serious consequences will occur if the payment is not made. The consequences may vary for different companies, but the most common are termination of the account, repossession of the goods or legal action.
First overdue payment reminder should be friendly! The friendly, first reminder for payment should be sent as soon as required time in which to pay the bill is overdue. This basically assumes that the customer forgot or thought the payment was made and will pay immediately. Even though the email is meant to be polite, it doesn’t help to use unnecessarily flowery language. The email should still be to the point. If there are alternative payment methods available such as paying online, it should be mentioned.
Every time a payment request is sent, it should increasingly focus on the consequences. The consequences for not paying are serious, but it can be mentioned that the company values the customer and their business. No matter how difficult it is to get past due payments from customers, it is never useful or more efficient to use an insulting or rude tone. It is always recommended to remain professional.
By Andre Bradley