Charge Back Letter to Customer (Free Sample)
Use this sample charge back letter to customer as a template for your formal charge back letter.
Sample Chargeback Letter to Customer
Merchant’s Name
Merchant’s Address
City, State, Zip Code
DATE
Customer’s Name
Customer’s Address
City, State, Zip Code
RE: Reversal request for chargeback
Dear Customer’s Name:
I have been informed by my Merchant Provider that you have requested a chargeback on the television you purchased last month.
I understand that you may be irritated that you have not received your TV yet even though it has been three weeks, but I want to assure you that you will receive it within the next five days.
It is an extremely popular model and because of the holiday season, it has been difficult for our store to get the required number of units.
However, this problem has been solved, and your TV is on its way to your home. It would be extremely difficult for my shop if the chargeback were allowed, so I am appealing to you to consider withdrawing your request.
Thank you for your attention to this matter. Please do not hesitate to contact me if I can be of any further help.
Sincerely,
Merchant’s Signature
Merchant’s Printed Name
By Andre Bradley
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