While each business may have its unique target audience, niche and goals, all owners strive to achieve success on a daily basis through their hard work and focused efforts. The definition of success generally relates to accomplishing certain goals, but this is a rather vague definition.
You may be wondering exactly how you can measure your company's success. There are several different factors that you can consider when determining how successful your business actually is.
1. Increasing Profits
The primary factor that many will review to determine how successful they are in their personal life relates to their financial standing, so it makes sense that the profitability of your company is also a reasonable gauge for your company's success. Having a strong bottom line is not the only factor to consider with relations to profit. If you see growth in your bottom line from year to year, you may consider your company to be more successful.
2. Feedback From Customers
In addition to reviewing how profitable your company is, you may also review the feedback that you receive from your customers. You are essentially serving the role of meeting your customers' needs, and this may be through the products or services that you provide. The quality and value that your customers find in your offerings is a true indicator of how successful you are at your efforts each day.
It is also a direct indicator of how effective and focused your customer service is. Keep in mind that satisfied customers relate to repeat patronage as well as referrals, and these are imperative to success.
3. Growth in Your Customer Base
The feedback and satisfaction of your customers has a direct impact on the growth of your customer base. You want your existing customers to come back to you, but you also want to add new customers to your base. This reflects on how successful your marketing efforts are as well as how great the word of mouth about your business is.
Growth in your customer base may also relate to your ability to generate new leads and to convert leads to sales. This may be through online or offline efforts, or it may be from a combination of both. If you see regular growth in your customer base, this is a sure sign of success in your efforts.
4. Employee Retention
Unless you have a one-man operation, you rely on your entire team to make your business a success. When your employees are not happy working for you, this will reflect in more turnover as well as lower customer service satisfaction ratings with your clients.
Because the happiness of your team will impact your bottom line and customer satisfaction alike, you cannot gauge success without looking at employee retention as a measure of their happiness working for you.
5. How Well You Compete in the Marketplace
While it is important to look at your customers, employees and profits to determine how successful you are in your efforts, you also need to look outward at the marketplace as a whole. In order to be successful, you must be competing well in the marketplace. You can compare your prices against the competition as an indicator of how effective your marketing is or how effective you are at containing costs.
You can also look at the marketplace to determine if your products or services are in higher demand than the competition. If not, you may consider that you are not as successful as others who are offering similar products and services, and you can take steps to improve in various ways.
6. Your Personal Satisfaction
A final factor to consider when you are trying to determine how successful your business is relates to your personal satisfaction with your efforts. Success may be outwardly measured through reviews of data and analytics, but it also has an intangible aspect that cannot truly be measured.
Consider if you enjoy going to work each day and if you have a strong sense of fulfillment in the work that you are doing. Remember that you are the head of the company, and your satisfaction with your efforts will trickle down to almost every other aspect of your company's efforts.
True success can be difficult to measure in the business world, and that is because there are various ways that you and others may measure success. For example, others may view your company as being successful, but you may not be satisfied with certain aspects of it.
On the other hand, you may think that your strong bottom line indicates success, but others may view your company as being unsuccessful for different reasons. As you try to determine how successful your company is, focus on each of these points carefully to determine if there is any room for you and your team to improve going forward. By Andre Bradley