How to Write a Great Customer Service Representative Resume Use this sample customer service representative resume to help you write a powerful resume that separates you from the competition.
Customer service representatives are one of the most sought after positions in our society. Companies depend on this worker to handle their customers with respect and to also take care of their problems. This can be a difficult job in today's world, but a CSR rep usually makes pretty good money and can have a wide pool of jobs to choose from, if they are good at what they do. To land a great CSR job, you must have a Customer Service Resume that gets the attention of the hiring manager. With all the templates out there, you may wonder which method will work best for you and the job you are applying for.
The resume for this type of position needs to have a great overall appearance. For starters, the name, address and contact information needs to be at the top of the page. There is a dispute on where it should go, but traditionally it should be in the right upper hand corner of the page. The reason for this is you want them to be able to see who the resume is from first.
The second paragraph should be a career objective. The career objective has become more and more popular over the years. Employers want to know what your goal is. They want to know if you see this as a long term positions, or are you just wanting this job till something better kicks in. The career objective is a great way to show the potential employer where you stand and your intentions, all things they want to know before scheduling an interview.
The next section on the resume should be schooling. Employers these days want to know what kind of formal training a person has. Many positions require a bachelor's degree to even be considered. If you took some technical training, like at a career center, be sure to put that down as well. College, high school and career center training are typically what goes in this space. The skills section is very popular with employers. It gives them a chance to go right to your strengths and see if you are qualified for their position. If you can type 90 wpm, this is the place to list that skill. Many CSR's often have computer program training, like Word and Excel. Usually, a job will require some sort of computer training. This section allows the employer to verify that a person has training their position needs.
The job history section is always the most time consuming. Be sure to put pertinent information like dates of employment, phone numbers, addresses and also who the supervisor was. Not only does this help the prospective employer, but it will also be a great tool when filling out job applications, you have all the information right there. Make sure to put a max of the last 5 jobs starting with the most recent first. Never put more than 5, as it becomes overwhelming.
The final section is references. Only put references if you have room left. Oftentimes it is just listed as "upon request." You don't want the resume to be more than one page, as employers often become bored with this and move on to another one. If they are interested in you and your application, they will ask for references.
Sample Customer Service Resume Jennifer Thomas 1290 Breezy Hill Lane Grove City, Ohio 43123 614-290-5924 [email protected]
I desire to obtain as full time position where my skills and my desire to learn can be utilized.
Reynoldsburg High School 6699 E. Livingston Ave. Reynoldsburg, Ohio 43068. 614-866-5932 I graduated in June 1993 with honors. Was senior class secretary and was socially active in many clubs.
Ohio State University 23 Buckeye Lane. Columbus, Ohio 43223. 614-223-0987 I received a Bachelor's Degree in Business and Office Administration in 1998. I graduated with honors and was on the dean's list during my entire time of study.
Skills Typing 95 wpm. Cash Handling Multi-Line Switchboard Microsoft Word Microsoft Excel Bi-lingual (Spanish)
Dates of Employment: 6/2008-Present Supervisor: Kathy McDowell
This exciting position has been a learning experience for me and the insurance game. AS a CSR for this amazing company, I have learned how dealing with customers can be a difficult yet rewarding. I am responsible for handling the cash payments, calling customers to see if they need any more services and handling correspondence to and from the office.
Nationwide Insurance 8976 S. High Street Columbus, Ohio 43456 614-224-5498
Dates of Employment: 12/2000-5/2008 Supervisor: Benjamin Howard
Nationwide was kind enough to hire me right out of college. This CSR position was a challenge. I was responsible for not only cold calling to get new customers, but also handling correspondence out of the local office. While cold calling customers is difficult, I managed to handle it with class. I found another position at Farmer's that paid more and didn't require cold calling.