Writing a Good Purchase Order Cancellation Letter (with Examples) Use these example purchase order cancellation letters as templates for your formal cancellation letter. Last updated on January 16th, 2019
Consumers should not wait to cancel a purchase. It is more likely the cancellation will be effective if the time between the purchasing and cancellation is short. Some companies have a time limit in which cancellations must be made. Businesses also cancel purchase orders. The most common reason for cancelling an order is when a supplier doesn’t honor their commitment and fails to deliver the goods on the agreed date.
Cancelling a purchase is usually disappointing because the consumer or business was counting on receiving the products, but, even if they feel disappointed and somewhat angry, they should be polite when writing a letter. If the consumer decided that they cannot afford the products or do not need them, they should also feel free to cancel their order. The letter should be short and firm, giving all the required information in a clear format.
The information that should be included in the purchase order cancellation letter: • The name of the customer • The date the order was placed • The order number of the items being cancelled • A list of name of items being cancelled • A list of items not being cancelled if they are on the same purchase order • The list should include the size, color, quantity and inventory number of the items being cancelled • The time the cancellation should be completed • The reason for the cancellation (optional) • A request for written confirmation of the cancellation • Copies of any receipts, invoices or purchase orders
If the product or goods were received and found to be faulty or not as advertised, this could be mentioned in the letter. However, it is not essential for an individual consumer to give a reason. A business that is cancelling a shipment of goods, should give a reason. Even with proof of a good reason for cancelling, the cancellation is not complete until the other party acknowledges or agrees with it.
Here are two examples of a purchase order cancellation letter, one is from a business and one is from an individual consumer. Certified mail should be used for either of these letters because it will provide the customer with proof of the date and time the cancellation letter was received.
This information may be necessary if any dispute later occurs about the order processing. For example, a business may say they didn’t receive the letter in time to stop the purchase, but the date they received the letter is before the date the goods were sent.
Business Purchase Order Cancellation Letter Example Note:The following example purchase order cancellation letter is a basic template that can be easily customized to fit a variety of circumstances.
Business Purchase Order Cancellation Letter Example COMPANY LETTERHEAD Name of Company Representative who is cancelling the order Name of Company Address of Company City, State, Zip Code
Name of Company Name of Person responsible for taking orders Address of Company City, State, Zip Code
Dear NAME of RESPONSIBLE PERSON:
This letter is a formal request to cancel the order REF. NUMBER that I placed with you on DATE. It is for DOLLAR AMOUNT.
As agreed by you, the goods were to be delivered to this address on or before DATE. Today is five days past the agreed date, and we have not received any notice from you about the delay.
I expect you will credit our account with a full refund for AMMOUNT that was paid according to the agreement signed by both of us within 10 working days. I have enclosed a copy of the agreement. Kindly send written confirmation of my cancellation.
If you have any questions you can reach me at [email protected] or at 555-123-4567. Thank you for your quick attention to this matter.
Sincerely, Signature of business representative Printed Name of business rep List of enclosures
Individual Purchase Order Cancellation Letter Sample Note:Before writing a letter, take a moment to check on the cancellation policy of the particular company. Depending on the particular company and the terms of your purchase, the customer may be expected to submit a letter of cancellation by a certain date in order to receive any form of refund.
Purchase Order Cancellation Letter for Individual Sample Name of consumer Address of consumer City, State, Zip Code
Name of Company Address of Company City, State, Zip Code
RE: Cancellation of order number NUMBER
This letter is to formally inform you that I am cancelling order number NUMBER and request a full refund. The amount of the order is DOLLAR AMOUNT. I placed the order on DATE. Enclosed is a copy of the invoice. The items on the order to be cancelled are:
• Three light blue T-shirts, size L, inventory number NUMBER • One beige tunic, long sleeved, size L, inventory number NUMBER
Thank you for your attention to this matter. I expect written confirmation of this cancellation from you and to see a full refund within 10 working days. If you have any questions, I can be reached at [email protected] or at 555-123-4567.
Sincerely, Signature of consumer Printed name of consumer List of enclosures